Question 1

How long does a typical photo/video shoot take?

Accepted Answer

Usually it takes between 1-3 hours to shoot depending on the size and features of the property and how well prepared it is. As a general guideline, it takes about 1/2 hour per 1000 sqft. However, smaller or vacant houses tend to be quicker. Why does it take that long? Because we do NOT use quick run-and-gun techniques (that often produce cheap-looking results). Instead, we shoot from various angles to highlight the selling points of each room.

Question 2

What is your turnaround time?

Accepted Answer

Typically, we are able to get the processed photos/virtual tours/floor plans/slideshow to you within two days. Video tour is delivered in three to four days.

Question 3

Do you offer Rush Delivery?

Accepted Answer

Yes. Rush Delivery is available upon request. For example, if you need your photos delivered within 24 hours, we’ll raise your order to the highest priority in the editing queue and ensure it is delivered within that time period for a fee of 50% of your photo service.

Question 4

How much notice time is required to book a shoot?

Accepted Answer

We appreciate 48 hours but we’re always happy to accommodate if any cancellation. Shorter‑notice shoots may be available upon request.

Question 5

How do you deliver the images/videos?

Accepted Answer

You will be sent a link via e-mail to download images/videos. Download links will expire in 7 days and files will not be accessible.

Question 6

What should I do to prepare my house for a shoot?

Accepted Answer

No matter how good the quality of the photography, if the home is not adequately prepared for the photoshoot, it will not show well. We have a comprehensive Pre-shoot Guideline outlined what you need to do to get your home look its best for the shoot.

Question 7

What do you do in editing the images? Can you just Photoshop that?

Accepted Answer

Each image is individually processed for balanced exposure, lens distortion and straightenedvertical axis .
Photoshop is indeed an incredible tool, however, nothing is better than getting the image as “correct” as possible before shooting. Photoshop does not mow your lawn or put your laundry away. Each property will be photographed "as is" - this means if something is there and visible, it will be in the shot. Please follow the Pre-shoot Guidelineto assure your home is ready to be photographed.

Question 8

Can I get the photos/videos from you AGAIN at a later date?

Accepted Answer

We keep a copy of the shoot for 30 days after which it may be deleted. It is best to make sure that once you have downloaded the photos/videos you keep them safe. You are welcome to ask us for copies after 30 days but please be aware that we may not have retained the photos/videos. We may also charge an admin fee to retrieve them after 30 days.

Question 9

How do I pay for your services?

Accepted Answer

You can pay by cash,credit card,cheque or online transfer.

Question 10

Who owns the photos? What is the copyright policy for real estate photography?

Accepted Answer

According to the Canadian Copyright laws, the photographer retains copyright on all images. The client is obtaining a service to use the images for marketing the specific property for sale. It is the standard of real estate photography industry, the client purchases a none-exclusive, non-transferable license. That image license is good for the duration of your listing and expires once the listing is sold, canceled or reassigned to another agent.
PanX Real Estate Photography retains the copyrights. Any usage of the photos by a third party including but not limited to builders, stagers, another agents, sellers or buyers is prohibited unless approved in writing. Clients wishing to use select photographs for ongoing use to market their business may purchase a separate usage license.

Question 11

What if I need to reschedule or cancel a shoot?

Accepted Answer

We understand in this fast-paced world, things happen. We’re always happy to reschedule in the event of bad weather, illness, or other unforeseen circumstance at no additional cost.
However, if rescheduling or cancellation received within 24 hours from your appointment time, if the photographer arrives on site and the home is not ready for the shoot, or if the property is not accessible, a cancellation fee of $50 will be charged.

Question 12

Why will the photographer NOT move items around the property?

Accepted Answer

Photographers are trained and paid to shoot beautiful photos – not to stage the interior of a home. It's not just a question of skill sets.  Foremost, it’s a question of liability. There’s always a risk involved in moving objects around. Some things could break if moved or get damaged. There is also the possibility of the property getting damaged as the result of an object being moved or of the photographers getting hurt themselves. So as not to appear totally useless we will remove little distracting objects like towels on the stove.

Frequently Asked Questions